HELP CENTER

HOW DO I CONTACT PURE NORTH SOAP?

The best way to reach us is by email at info@purenorthsoap.com. I am a small company and we will do my best to reply within 24 hours (on business days) Monday through Friday.

DO YOU CHARGE SALES TAX?

Connecticut Sales Tax is 6.35% and will be added to all orders that are placed. Any orders outside of Connecticut will be assessed their respective taxes.

WHEN WILL MY ORDER SHIP?

We will make every effort to ship items within three business days. If there is a delay, we will contact you by email and provide an update on when your order will ship.

WHY IS SHIPPING SO EXPENSIVE?

Make sure you select USPS Priority mail at checkout. If you absolutely need your product in a hurry, you can select Priority Mail Express. We use a US Postal Service calculator to determine actual shipping costs for your order and do not make money from shipping costs. We will continually research options to pass on lower shipping rates to our customers and make changes as we see fit.

WHAT IS YOUR CANCELLATION POLICY?

Minimum 24 hours notice of cancellation is required. Let us know by email or by phone  as soon as possible if you need to cancel an order. Cancellations will be confirmed by email.

WILL MY SOAP LOOK EXACTLY AS IT APPEARS IN THE PHOTO?

No. We do our best to accurately photograph our soaps so that colors and design details are accurate. Due to the nature of artisan products, please expect slight variations, small bubbles and tiny imperfections. We believe this lends to the hand made nature of the products. Each soap really is one of a kind.